Refund policy

Germany and European Union: 14-day returns
We accept returns of eligible physical products delivered to Germany and other European Union countries, including non-defective products and change-of-mind returns. Notify us at hello@sageandseedlearning.com within 14 days of delivery to exercise your right of withdrawal. Eligible new and slightly used items may be returned, including items opened for reasonable inspection. Return items by mail to Sage & Seed Learning Co., 515 Fry Rd, Ste A #2109, Katy, TX 77450, United States. The customer arranges the return shipping label and pays the direct return postage for eligible change-of-mind returns. We do not charge a restocking fee for these returns. This customer-paid shipping rule does not apply to defective, damaged or incorrectly supplied items where applicable law requires us to cover the return cost. Contact us for return instructions; exercising a statutory right of withdrawal does not depend on our discretionary approval. This right may not apply to digital content once downloading or access has begun with the customer’s consent. Nothing in this policy limits rights that cannot legally be excluded.

Returns, replacements, and refunds
We want your order to arrive complete and in good condition. Refunds or replacements for physical products are available for qualifying fulfillment issues, including items that arrive damaged or defective, incorrect or missing items, and orders that meet the non-delivery timeframes below. Outside the Germany and European Union return terms above, we do not accept change-of-mind returns or returns when the correct item was delivered as ordered, except where required by law.

To request help, email hello@sageandseedlearning.com. Include your order number, a description of the issue, and any required photos, videos, packaging, shipping-label, or carrier evidence. Do not send an item back before receiving approval. If a physical return is required, we will email the return instructions. Our return address is Sage & Seed Learning Co., 515 Fry Rd, Ste A #2109, Katy, TX 77450, United States. For return assistance, email hello@sageandseedlearning.com or call +1 (213) 451-4011. For fulfillment-issue claims, contact us before sending an item back. This does not limit the statutory withdrawal rights described above.

Damaged or defective items
Contact us within 30 days of delivery. Provide clear photos or video showing the product and the damage, defect, or loss of function, along with the original packaging and shipping label. Damage to packaging alone does not qualify when the product itself is intact and working. After review, an approved claim may receive a replacement or a refund.

Incorrect or missing items
Contact us within 30 days of delivery and provide clear photos of the item received, the original packaging, and the shipping label, together with details of what was incorrect or missing. After review, an approved claim may receive a replacement or a refund.

Delivery issues
Please contact us if tracking has not updated or an order remains undelivered beyond 45 days from shipment for U.S. orders, 60 days for other international orders, or 110 days for orders shipped to Brazil. An approved claim may receive a replacement or a refund. If tracking shows the package as delivered but you did not receive it, we may require written non-delivery confirmation from the carrier or postal service.

Cancellations
Email us immediately if you need to cancel an order. A full refund may be available only when the order is canceled before it enters processing or ships. We cannot guarantee cancellation after processing has begun, and shipped orders cannot be canceled. Made-to-order, print-on-demand, and preorder items cannot be canceled after payment when fulfillment has already begun.

Digital downloads, sale items, and gift cards
Digital download products are final sale and are not eligible for return or refund once accessed or downloaded. If a download is missing, inaccessible, or technically defective, contact us so we can correct the access issue. Sale and final-sale items are not eligible for return or refund. Gift cards are non-refundable. These exclusions do not override the Germany and European Union withdrawal terms above or any remedy required by applicable law.

Exchanges
We do not offer direct exchanges. For an approved order issue, we may offer a replacement or a refund, depending on the circumstances and product availability.

Refund timing
For eligible Germany and European Union withdrawals, we refund without undue delay and no later than 14 calendar days after you notify us that you are withdrawing. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first. This does not start a new 14-day period after return approval. Refunds are issued to the original payment method. Once the required returned goods or return evidence is available, our processing target is to issue the refund within two business days, subject to the applicable deadline above. The refund includes the original standard delivery charge where required; any extra charge for a more expensive delivery option is not included. Your bank or payment provider may take additional time to display the credit; this is separate from our deadline to issue the refund.

For other approved fulfillment-issue refunds, we will notify you when your claim has been reviewed and issue the refund to the original payment method. Your bank or payment provider may take 5–10 business days after issuance to display the credit. If your refund has not appeared, email hello@sageandseedlearning.com. Nothing in these timings limits a shorter deadline or remedy required by applicable law.