Shipping policy

Order processing
Most physical-product orders are processed within 1–3 business days. During holidays, high-demand periods, or temporary product-availability delays, processing may take up to 5 business days. Business days are Monday through Friday and exclude public holidays. Processing time is separate from delivery time.

Estimated delivery times
After processing, products fulfilled within the United States typically arrive in 3–5 business days. Products fulfilled internationally typically arrive in approximately 10–15 calendar days, although delivery varies by product, destination, carrier, customs clearance, and local conditions. Any estimate shown at checkout or in an order update is an estimate and is not a guaranteed delivery date. Items in the same order may ship separately and arrive in different packages.

Shipping rates and destinations
Available shipping methods and any applicable shipping charges are displayed at checkout before payment. Product availability and delivery options vary by destination, and we may be unable to ship a particular product to some locations.

Tracking
When tracking becomes available, we will send it to the email address used at checkout. Tracking may take up to 3 business days after shipment to begin showing movement. If you have not received tracking within 7 days after your order enters processing, email hello@sageandseedlearning.com with your order number.

Address accuracy and changes
Please review your shipping address carefully before submitting your order. Email us immediately if a correction is needed. We cannot guarantee that an address can be changed after an order has entered processing or shipped. Additional costs caused by an incomplete or incorrect address, refusal, or failure to collect a package may be the customer’s responsibility, except where applicable law requires otherwise.

International orders, customs, and import charges
International shipments may be inspected or delayed by customs. Unless taxes, duties, or import charges are collected at checkout, the recipient is responsible for any charges assessed by the destination country or carrier. We cannot control or predict these charges.

Delays and delivery issues
Carrier delays, weather, customs, holidays, high order volume, labor disruptions, and events outside our control can extend delivery times. If tracking shows delivered but you cannot locate the package, check with household members, neighbors, building management, the carrier, and your local postal office. Written non-delivery confirmation from the carrier may be required. For orders that remain undelivered beyond the eligibility timeframes, please review our Refund Policy and email us with your order number and tracking information.

Digital products
Digital downloads are delivered electronically and do not require physical shipping. Access information is provided on screen, by email, or through the customer account, depending on the product. If a digital product is missing or inaccessible, email hello@sageandseedlearning.com.

Questions
For shipping questions, email hello@sageandseedlearning.com.